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Terms & Conditions

OVERVIEW

These Terms & Conditions govern your use of SMS/MMS messaging communications provided by Keys Duct Cleaning (“Company,” “we,” “us,” or “our”), located at 8966 Mike Garcia Drive, Manassas, VA 20109. By opting into our messaging program, you agree to be bound by these terms.

TYPES OF MESSAGES

By opting in, you consent to receive the following categories of SMS/MMS messages from Keys Duct Cleaning:

  • Appointment reminders — scheduling confirmations, technician dispatch notices, and arrival windows
  • Service updates — job status notifications, estimates, and post-service follow-ups
  • Customer care messages — responses to inquiries and support communications
  • Informational messages — invoices, maintenance tips, seasonal system checkup reminders
  • Promotional & marketing messages — special offers, rebate announcements, financing options, and service discounts
  • Emergency service alerts — time-sensitive notifications related to your HVAC system or scheduled service
 

MESSAGE FREQUENCY

Message frequency may vary based on your service activity and preferences. You may receive up to 4–6 messages per month during active service periods. Transactional messages such as appointment reminders are sent as triggered by scheduled service activity.

MESSAGE & DATA RATES

Message and data rates may apply. Standard messaging and data rates charged by your mobile carrier may apply to messages sent and received. Keys Duct Cleaning does not charge additional fees for SMS/MMS communications.

HOW TO OPT OUT

You may cancel your SMS subscription at any time. Reply STOP to any message to unsubscribe. After opting out, you will receive a single confirmation message and no further messages will be sent, except as required by law.

To re-subscribe, reply START at any time.

HELP & CUSTOMER CARE

For assistance, reply HELP to any message, or reach our team directly:

 

PRIVACY & DATA USE

We are committed to protecting your privacy. Your phone number and opt-in information will not be sold or shared with third parties for marketing purposes. Information collected through our messaging program is used solely to deliver the services described in these Terms and to communicate with you regarding your account and service appointments. For complete details, please review our Privacy Policy.

CARRIER DISCLAIMER

Carriers are not liable for delayed or undelivered messages. Keys Duct Cleaning is not responsible for any delays or failures in message delivery attributable to your mobile carrier or network conditions.

CHANGES TO THESE TERMS

We reserve the right to modify these Terms & Conditions at any time. Continued participation in our messaging program following any update constitutes your acceptance of the revised terms.

SMS Messaging Terms

Keys Duct Cleaning will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.

By submitting this form and signing up for texts, you consent to receive text messages from Keys Duct Cleaning at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.

About Us

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Our mission is to serve you better with workmanship that lasts.